Refund Policy
30-day money-back guarantee. If you are not satisfied, you can return your Branvoir device within 30 days of delivery and receive a full refund of the purchase price.
How the guarantee works
- Time frame: 30 days from the day you receive your order.
- Condition of the item: You may try the product for the full 30 days. Please return it with its accessories; original packaging is appreciated but not required.
- Refund: Once we have received your return, we refund the purchase price to the payment method you used for the order. Refund processing time: within 5 to 10 business days (your bank may need additional time to show it).
How to request a return
- Email us within the 30 days at branvoir.support@gmail.com with your order number and the email address used for the order.
- We will reply with return instructions and the return address.
- Send the item back to the return address we email you.
Return shipping costs: we will tell you the return shipping details, and whether a prepaid label is provided, when you contact us to start your return.
Please pack the item carefully, preferably in its original packaging with all accessories, to protect it from damage during transport. We recommend using a tracked shipping service and keeping your proof of shipment.
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you received the wrong item, contact us at branvoir.support@gmail.com with your order number and a photo. We will make it right. See also our lifetime warranty.
Cancelling before shipment
If your order has not shipped yet, see how to cancel an order.
Questions
Contact us at branvoir.support@gmail.com.