Warranty
Every Branvoir purchase comes with two promises: a 30-day money-back guarantee and a lifetime warranty against defects in materials and workmanship.
1. 30-day money-back guarantee
You can return your device within 30 days of delivery for a full refund of the purchase price. For all the details and how to start a return, see our Refund Policy.
2. Lifetime warranty
Each purchase includes a lifetime warranty on defects in materials and workmanship of your Branvoir device. “Lifetime” means for the entire useful life of the product.
What is covered
Defects that result from materials or workmanship. If such a defect occurs, you receive a free replacement.
What is not covered
- Normal wear and tear
- Accidental damage
- Misuse or use contrary to the instructions
- Damage caused by your own repairs or modifications
How to make a warranty claim
Send an email to branvoir.support@gmail.com with:
- Your order number
- A short description of the problem
- A photo of the defect
We will get back to you and tell you how to proceed. Shipping of warranty replacements: We cover the shipping cost of warranty replacements..
Your other rights
This warranty is in addition to any rights you may have under the laws that apply where you live, and does not limit them.
Warranty provider
This warranty is provided by Branvoir. Email: branvoir.support@gmail.com