Cancel Order

Last updated: November 13, 2026

Changed your mind or made a mistake? You can ask us to cancel your order by email, as long as it has not shipped yet.

What to include in your email

• Your full name
• The email address used for the order
• Your order number
• The order date
• Reason for cancelling (optional)

Email template

Subject: Cancel my order [ORDER NUMBER]

Hello Branvoir team,

I would like to cancel my order.

Name:
Email used for the order:
Order number:
Order date:
Reason (optional):

Thank you.

Write the cancellation email

What happens next

• We will confirm by email whether your order could be cancelled.
• If the cancellation is accepted, we refund the full amount to your original payment method. Refund processing time: within 5 to 10 business days (your bank may need additional time to show it).
• If your order has already shipped, it can no longer be cancelled. You can still use our 30-day money-back guarantee once you have received it.