Privacy Policy
This Privacy Policy explains how Branvoir collects, uses, and shares your personal information when you visit branvoir.com or place an order. Personal information means any information that can identify you.
1. Who is responsible
Branvoir (“we”, “us”) is responsible for the personal information collected through branvoir.com. Contact: branvoir.support@gmail.com.
2. Information we collect
- Order information: name, email address, shipping and billing address, phone number (if you provide it), and the items you order.
- Payment information: payments are handled by our payment processor, a secure third-party payment provider. We do not store your full card details.
- Communications: messages you send us, for example when you email customer support.
- Technical information: when you visit the Website, your browser sends us data such as the pages visited, date and time of access, amount of data sent, referring page, browser, operating system, and IP address (server logs).
- Cookies and similar technologies: see section 6.
3. How we use your information
- To process and deliver your order, handle payments, and provide customer support
- To send order confirmations, shipping updates, and tracking information
- To handle returns, refunds, cancellations, and warranty claims
- To keep the Website secure and working properly
- To improve our Website and our offers
- To send you marketing emails, if you have signed up or where permitted by law. You can unsubscribe at any time using the link in each email.
4. Who we share information with
We share information only as needed to run our business, with service providers such as: payment processors, shipping and fulfillment partners (who receive your name, address, and, if needed for delivery, your email and phone number), email marketing and customer communication tools, and website analytics and advertising tools.
We may also disclose information if required by law or to protect our rights. We do not sell your personal information for money.
5. International transfers
We sell worldwide, so your information may be processed in countries other than your own, including by service providers located elsewhere. We take reasonable steps to protect it wherever it is processed.
6. Cookies and tracking
We and our partners use cookies, pixels, and similar technologies to make the Website work, remember your cart, measure how the Website is used, and measure and improve our advertising. You can control cookies in your browser settings; blocking some of them may affect how the Website works.
7. Email marketing
If you subscribe to our emails, we use your email address to send you news and offers. You can unsubscribe at any time using the link in any email or by writing to branvoir.support@gmail.com.
8. Security
The Website uses SSL/TLS encryption to protect data in transit (look for “https://” and the lock symbol in your browser). No method of transmission or storage is completely secure, but we work to protect your information.
9. How long we keep information
We keep personal information only as long as needed for the purposes above, including to meet legal, tax, and accounting obligations. Retention period: generally up to 5 years after your last order, or longer if the law requires.
10. Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain uses, to withdraw consent, and to opt out of marketing. To make a request, email us at branvoir.support@gmail.com. We may need to verify your identity first.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top shows when it was last updated.
12. Contact
Questions about privacy? Email branvoir.support@gmail.com.